Processing and production time of pieces made-to-order is currently up to 8 weeks. 

All pieces are handmade individually by me, I appreciate your patience!

All sales are final, including custom and semi-custom pieces.

Yes! 

If something is damaged in transit, I am happy to repair it for you for free– the only cost to you is shipping.

If something is damaged during wear I am also happy to repair it for a small fee + shipping! Please get in touch using my contact form or my email to eyesupherestudio@gmail.com

If there a mistake in your order’s address, please reach out within 48 hours of placing your order!

After that, there is still a chance I can adjust the address, but it cannot be guaranteed since the order might already be in processing.

If an item has already processed/shipped, the address cannot be changed.

If you’d like to change your order, please reach out within 48 hours of placing!

After that, there is still a chance I can make adjustments, but it cannot be guaranteed since the order might already be in processing.

Unfortunately once the item has been transferred to the mail service, it is out of my control. However, all packages are insured through USPS!

If it has been 15 days since the item says it was delivered and it still hasn’t showed up, please reach out to me. Once that time window has passed we can file a claim with USPS for the insurance on the package to refund/replace the item.

For longevity, please avoid wearing your jewelry in water or while working out.

Handle with care– many of our beads are made of glass.